Privacy policy

At Locomo, the importance of protecting your privacy is paramount. We promise to do everything in our power to ensure you shop with us with confidence.

This page describes how we collect, use and safeguard your personal information. If you have any questions relating to this policy, please do not hesitate to contact us.

How we collect personal information

We strive to collect only personal information necessary to conduct business as a premier retailer of mobility products.

The type of personal information we collect includes:

  • your full name and contact details (such as phone and email),
  • the name, address and contact details of the person who will take delivery of the product,
  • your billing information,
  • your gender,
  • the IP address you use to access our services, the pages you visit, times of access, user agents,
  • the item you purchased,
  • any images you disclose to us when you complete an online form on our website or send us via email,
  • any personal information you disclose to us when you complete an online form on our website, or send us via email.


Using your personal information

Any personal information which is collected will be used and disclosed only to provide you with the products and services you've requested, or otherwise to carry out our business.

We will not under any circumstances disclose information about you to a third party unrelated to our business, unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure.

If you submit an image of yourself as part of a testimonial or review you send to us, you give us the authority to use that image in our marketing including any social media post. We will not include a full name in such marketing unless you confirm you are happy for us to do so.

We may periodically and infrequently send our customers surveys or company announcements.


Third Party Advertising:

Third party vendors, including Google, show our ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads to you based on your prior visits to our website.

You may be able to opt out of Google's use of cookies by visiting the Google advertising opt-out page 
https://policies.google.com/technologies/ads

Accessing and Editing your personal information

Upon request we are happy to provide a copy of all the personal information held on your behalf by contacting us. We are also happy to make any amendments including deletion of any information at your request.

Any such request as outlined above will be subject to personal identification requirements.

Securing and Storing Your Personal Information

We are committed to maintaining the confidentiality of the information you have provided to us and we take all reasonable precautions to protect your personal information from unauthorised use or alteration.

Your personal information may be stored by us both electronically and in hard copy form. We take all necessary measures to ensure the security of your information in both these forms.

If you would like more information about the way we manage your personal information please contact us.


More Information & Making a Complaint

Should you wish to discuss, comment or complain about the personal information we hold on your behalf, the method in which we store and access your information, or you believe that your information has been accessed or compromised without your consent, we encourage you to contact us.

All communications relating to personal information will be treated with strict confidence. Any matters of complaint will be handled directly by a director of the company, with a view to the quickest possible resolution.

If you would like more information about the way we manage your personal information please contact us.


Changes To Our Privacy Policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be made in accordance with the Privacy Act 1988 and the National Privacy Principles (Australia). We may notify you about changes to this privacy policy by posting an updated version on our website (www.locomo.com.au).

Further information about the Privacy Act 1988 and the National Privacy Principles is available on the Federal Privacy Commissioner's website at: (www.privacy.gov.au).

If you do not agree with any part of our privacy policy or terms and conditions, you must leave this website immediately.